L2 support engineer

Job Responsibilities Provide Qatar-based L2 production support for applications APIs integrations data services and cloud platforms operating under defined SLAs Triage and resolve incidents and service requests within agreed SLAs Investigate incidents using logs metrics traces database queries and platform diagnostics to restore service Analyze application API database container and infrastructure logs for root cause identification Execute approved changes releases housekeeping activities and routine health checks Monitor alerts capacity dependencies and recurring failure patterns Escalate unresolved issues to L3 teams or vendors with complete diagnostic evidence Maintain runbooks knowledge articles known-error records and RCA inputs Contribute to problem management release assurance disaster recovery and continuous improvement initiatives Support data and AI pipeline or inference-related incidents as needed Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline5+ years of relevant L2 application, platform or production-support experience Demonstrated delivery in complex enterprise or public-sector environments Strong hands-on experience with Linux or Windows, APIs, SQL, log analysis and troubleshooting Working knowledge of containers, Kubernetes, monitoring tools and networking concepts Scripting proficiency in Power Shell, Bash or Python for diagnostics and automation Sound understanding of ITIL incident, problem, change and service-level management practices Exposure to AI tools for research, analysis, drafting, automation and decision support Relevant professional or technology certifications preferred Strong ownership, accountability and structured problem-solving ability Clear stakeholder communication and delivery focus Must be based in Qatar or open to relocation

#J-18808-Ljbffr