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Madre Integrated Engineering

الدوحة / Global

Airport server & infrastructure engineer

  • ر.ق.‏280000 QAR Per annum

Job Summary

Salary Range:
ر.ق.‏280000 QAR Per annum
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Job Description

Madre Integrated Engineering | Full time Subject-matter expert and Level-3 support for the server and infrastructure layer supporting the airport applications (operating systems, virtualisation, databases and the hosting environment). Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes. Key responsibilities Provide advanced diagnostics at system, application and infrastructure level for the system. Carry out root-cause analysis for major and recurring incidents and own the permanent fix. Open and manage OEM back-to-back support cases under the same ticket and SLA clock. Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures and predictive monitoring for the system. Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Maintain server builds, patching and backups for the airport-application estate under change control. Requirements Qualifications & certifications Microsoft and/or VMware/Nutanix certifications; server, virtualisation and database administration. ITIL Foundation. Experience: 5 or more years hands-on with the specific system in a comparable environment. Deep product knowledge. Diagnostic and root-cause skill. Documentation and mentoring. Key performance indicators Advanced-incident resolution within SLA. #J-18808-Ljbffr

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